Okay Game Privacy Policy

1. Introduction

This Privacy Policy applies to all personal data collected and processed by Okay Game ("we", "us", "the Platform") in connection with your use of the okaygame.org website and all associated services, including sports betting, online slots and esports wagering (collectively, "the Service").

Okay Game takes the privacy of Filipino players seriously. This policy is designed to give you a clear and honest account of what personal data we collect, why we collect it, how we use it and what rights you have over your own information. We encourage you to read this policy in full before registering an account.

By registering an Okay Game account or using any part of the Service, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Okay Game Terms and Conditions and Responsible Gaming Policy, both of which are available on the platform.

This Privacy Policy is governed by applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Okay Game is committed to full compliance with these requirements in its handling of Filipino players' personal data.

2. Data We Collect

Okay Game collects the following categories of personal data from Filipino players:

2.1 Registration Data

When you create an Okay Game account, we collect:

• Full legal name as it appears on your Philippine government-issued ID
• Date of birth (used to verify that you are at least 21 years old)
• Valid Philippine mobile number
• Email address
• Username and encrypted password
• Philippine residential address

2.2 KYC and Verification Data

Before processing any withdrawal, Okay Game conducts Know Your Customer (KYC) verification. For this process, we collect:

• A copy of a valid Philippine government-issued identification document (such as a PhilSys ID, passport, driver's licence or UMID card)
• A selfie or liveness verification image for identity matching
• Proof of Philippine residential address where required

2.3 Transaction Data

We collect records of all financial transactions made through your Okay Game account, including deposits in PHP, withdrawal requests, bonus credits and wagering activity. Payment method details — such as your registered GCash mobile number, Maya account reference or Philippine bank account details — are collected to facilitate and verify transactions.

2.4 Usage and Technical Data

When you use the Okay Game platform, we automatically collect:

• IP address and approximate location (country and region level)
• Browser type and version
• Device type and operating system
• Pages visited, features used and session duration
• Referring URL and search terms where applicable

2.5 Communications Data

When you contact Okay Game support, we retain records of that communication, including the content of messages, the date and time of contact and the resolution provided. This data is used to manage your support request and improve our service quality.

3. How We Collect Data

Okay Game collects your personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit, request a withdrawal or contact support.
• Automatically — through cookies, session tracking and server logs when you use the okaygame.org website.
• From payment providers — GCash, Maya and Philippine bank transfer providers may share transaction confirmation data with Okay Game to verify that a deposit or withdrawal has been completed.
• From KYC verification partners — where Okay Game uses a third-party identity verification service to process KYC documents, that provider shares the verification outcome with us.

4. How We Use Your Data

Okay Game uses the personal data of Filipino players for the following purposes:

5. Legal Basis for Processing

Okay Game processes the personal data of Filipino players on the following legal bases under the Data Privacy Act of 2012:

• Contract performance — processing necessary to provide the Okay Game Service under the Terms and Conditions you agreed to on registration.
• Legal obligation — processing required to comply with applicable Philippine law, including age verification, anti-money laundering obligations and data retention requirements.
• Legitimate interests — processing necessary for fraud prevention, platform security and service improvement, where those interests are not overridden by your data protection rights.
• Consent — where you have given explicit consent, such as opting in to receive promotional communications from Okay Game. You may withdraw this consent at any time by contacting support.

6. Sharing Your Data

Okay Game does not sell, rent or trade your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors — GCash, Maya and Philippine bank partners receive the minimum personal data necessary to process your deposit or withdrawal transaction in PHP.
• KYC and identity verification providers — third-party services that verify your identity documents and age as part of the KYC process.
• Technology and infrastructure providers — hosting, security and platform providers who process data on Okay Game's behalf under strict data processing agreements.
• Legal and regulatory authorities — where required by applicable Philippine law, a valid court order or a lawful request from a Philippine regulatory body.

All third-party service providers that process personal data on behalf of Okay Game are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than delivering the specific service for which it was shared.

7. Data Retention

Okay Game retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes and enforce our agreements. Specific retention periods are as follows:

• Account and KYC data: Retained for the duration of your account relationship with Okay Game and for a minimum of five years after account closure, in line with applicable anti-money laundering record-keeping requirements under Philippine law.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for two years from the date of the last communication in a support thread.
• Usage and technical data: Retained for up to twelve months from the date of collection, unless required for ongoing fraud investigations.
• Marketing consent records: Retained for as long as the consent is active, plus one year following withdrawal of consent.

When personal data is no longer required for any of the above purposes and retention is not mandated by law, Okay Game will securely delete or anonymise that data.

8. Security Measures

Okay Game implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security).
• Encryption of sensitive data at rest, including KYC documents and payment details.
• Role-based access controls that restrict access to personal data to authorised personnel only.
• Regular security assessments and vulnerability monitoring of the platform.
• Staff training on data protection and information security obligations.

While Okay Game takes reasonable and appropriate steps to secure your personal data, no online platform can guarantee absolute security. You also play a role in keeping your account secure by using a strong password, not sharing your login credentials and notifying Okay Game immediately if you suspect any unauthorised access to your account.

9. Cookies and Tracking Technologies

Okay Game uses cookies and similar tracking technologies on the okaygame.org website. A cookie is a small text file stored on your device by your browser when you visit a website. Okay Game uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function, including session management, login state and security tokens. These cannot be disabled.
• Performance and analytics cookies: Used to understand how Filipino players use the Okay Game platform, which pages are most visited and where performance improvements can be made. Data collected is aggregated and not linked to individual players.
• Functionality cookies: Used to remember your preferences, such as language and display settings, to improve your experience on return visits.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Okay Game platform. Okay Game does not use advertising or cross-site tracking cookies.

10. Your Privacy Rights

Under the Data Privacy Act of 2012 and applicable Philippine law, you have the following rights in relation to your personal data held by Okay Game:

To exercise any of these rights, contact the Okay Game support team using the details provided in Section 15. Okay Game will respond to all verified data rights requests within a reasonable timeframe and in accordance with the requirements of the Data Privacy Act of 2012. In some cases, we may need to verify your identity before processing a request.

11. Protection of Minors

If Okay Game discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, that account will be suspended immediately and the personal data will be deleted in accordance with our data retention policy, except where retention is required to comply with applicable law.

If you are a parent or guardian and believe that a person under 21 in your care has registered an Okay Game account, please contact our support team immediately. We will investigate and take appropriate action without delay.

12. Payment Data

All financial transactions on Okay Game are conducted in PHP. When you make a deposit via GCash, Maya or Philippine bank transfer, the relevant payment provider processes your payment details directly in accordance with their own privacy policy and security standards. Okay Game receives a transaction reference and confirmation from the payment provider but does not store your full GCash PIN, Maya password or full Philippine bank account credentials.

Okay Game retains the payment method type, the last four digits of a relevant account reference where applicable, and the transaction amount and date for the purposes of transaction verification, withdrawal processing and financial record-keeping. This data is held securely and is accessible only to authorised Okay Game personnel.

Withdrawals can only be processed to a payment method registered in your own name. If you update your payment method, Okay Game may request additional verification to protect the security of your account and funds.

13. Responsible Gaming Data

Okay Game collects and uses wagering activity data, deposit history and session information to support responsible gaming for Filipino players. This data is used to:

• Monitor for patterns that may indicate problematic gaming behaviour.
• Apply deposit limits, session reminders and self-exclusion settings requested by the player.
• Provide personalised responsible gaming prompts where data suggests elevated risk.
• Comply with responsible gaming obligations under applicable Philippine guidelines.

Responsible gaming data is treated with the highest level of sensitivity. It is not used for marketing purposes and is not shared with third parties except where required by law or directly necessary to provide a responsible gaming tool requested by you, such as cross-platform self-exclusion.

You can access and manage your responsible gaming settings at any time through your Okay Game account. For more information, visit our Responsible Gaming page.

14. Changes to This Policy

Okay Game may update this Privacy Policy from time to time to reflect changes in the Service, applicable Philippine law or our data handling practices. When a material change is made, we will notify registered Filipino players via the email address associated with their Okay Game account and update the review date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of the Okay Game platform after a change to this policy has been notified constitutes your acknowledgement of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights or want to raise a concern about how Okay Game handles your personal data, please contact the Okay Game support team:

If you are not satisfied with Okay Game's response to a privacy concern, you have the right to raise a complaint with the National Privacy Commission of the Philippines, which is the relevant supervisory authority for data protection matters under the Data Privacy Act of 2012.